About LTVplus LLC
LTVplus LLC is looking for a tech-savvy and adaptable Technical Support Representative to provide technical assistance to users of a SaaS company.
The role is suitable for a strong technical problem-solver who enjoys helping users navigate complex systems and is comfortable learning new technologies and tools.
The successful candidate will provide support through chat, email, and back-office channels while ensuring that customer issues are handled accurately and efficiently.
This is a part-time remote position focused on weekend shifts and requires approximately 20 hours per week.
The work schedule is Saturdays and Sundays from 10:00 PM to 8:00 AM EST, with 10-hour shifts.
Benefits
This opportunity allows successful candidates to gain practical experience supporting users within a modern SaaS environment.
The role provides hands-on exposure to technical support, system administration, networking, cloud technologies, and customer service.
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Employees will have the opportunity to strengthen their troubleshooting and problem-solving skills while working with real users and technical systems.
The position can also provide valuable experience working with US-based users and managing technical support requests in a professional environment.
Successful candidates will develop experience with support documentation, CRM systems, service level agreements, and technical communication.
Requirements
Applicants should have 1–2 years of experience or strong practical knowledge in Linux, light scripting, cloud providers such as AWS, Azure, or GCP, and ESXi VMware.
Candidates should have hands-on experience in system administration and networking, with a demonstrated understanding of modern cloud technologies.
Applicants should have strong written and oral communication skills and a customer-service mindset when assisting users with technical issues.
Excellent documentation, record-keeping, troubleshooting, and problem-solving abilities are also required.
The successful candidate should be a quick learner with the ability to understand new systems, technologies, and tools rapidly.
Experience in systems administration, network support, SaaS, and working with US-based users is required.
Applicants must also have a reliable computer running at least Windows 10 with an Intel Core i5 processor.
A stable high-speed internet connection of at least 100 Mbps and a backup connection are required for the remote position.
Candidates should also have a quiet and suitable workspace where they can comfortably handle calls, chats, and other support responsibilities.
Responsibilities
The Technical Support Representative will serve as the primary point of contact for users seeking technical assistance through chat, email, and back-office support channels.
The successful candidate will accurately enter, maintain, and update customer and ticket information within the company’s CRM system.
The role also involves following service level agreements (SLAs) and internal procedures to ensure technical issues are resolved efficiently.
Employees will be expected to maintain accurate documentation and records of support interactions while communicating clearly with customers.
Success Measures
Success in this role will involve maintaining high customer satisfaction through clear, professional, and prompt technical communication.
The successful candidate should consistently meet or exceed the response and resolution targets outlined in the team’s SLAs.
Accurate and up-to-date CRM records and support documentation will also be an important measure of performance.
How to Apply
Interested and qualified candidates should ensure they meet the technical, communication, equipment, and remote-work requirements before applying.
Due to the volume of applications, only candidates selected to proceed to the next interview stage will be contacted directly.
Location: Remote
Job Type: Part-time
Expected Hours: 20 hours per week
Pay: ₦8,000 – ₦9,400 per hour
Schedule: Saturdays and Sundays, 10:00 PM – 8:00 AM EST
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