About Evernub
Evernub is a recruitment and talent solutions company that connects businesses with qualified professionals across different industries.
For this opportunity, Evernub is recruiting a detail-oriented and customer-focused Customer Support Analyst on behalf of a leading financial services company in Nigeria.
The successful candidate will support customers across multiple communication channels, resolve customer issues, assist with onboarding, and contribute to improving the overall customer experience.
The role is designed for a professional who can communicate effectively, investigate customer concerns, and provide timely solutions while maintaining a high standard of service.
The position is based in Lagos, Nigeria and requires employees to work onsite according to assigned shifts.
The successful candidate will work in a fast-paced financial services environment where customer satisfaction, accuracy, and responsiveness are important.
Benefits
This opportunity provides candidates with the chance to gain valuable experience within the financial services industry while developing their customer experience and problem-solving skills.
The role offers practical exposure to customer support operations across email, chat, telephone, and social media platforms.
Successful candidates will also gain experience working with customers and merchants, supporting onboarding processes, and collaborating with internal teams to resolve complex issues.
The position also provides an opportunity to contribute customer feedback that can help improve products, services, and internal processes.
The advertised salary is between ₦250,000 and ₦300,000 net monthly, depending on the successful candidate’s experience and qualifications.
Requirements
Applicants should have a Bachelor’s degree from a recognized institution.
Candidates must have completed their NYSC programme or possess an exemption certificate.
The position requires 1–3 years of experience in Customer Experience, Customer Support, Customer Success, or a related field.
Applicants should have excellent written and verbal communication skills, with the ability to communicate clearly and professionally with customers.
Candidates should possess strong problem-solving and interpersonal skills and demonstrate a customer-first mindset.
The successful candidate should be able to remain calm, professional, and effective when handling customer concerns in a fast-paced environment.
Strong attention to detail is important, particularly when investigating customer complaints, handling account information, and documenting support activities.
Applicants must also be willing to work shifts, weekends, and public holidays when required.
Key Responsibilities
The Customer Support Analyst will handle customer enquiries and complaints across email, chat, phone, and social media channels.
The successful candidate will investigate customer issues and provide accurate resolutions within agreed service-level agreements.
The role will also involve building strong customer relationships that support improved satisfaction, engagement, and retention.
The candidate will take ownership of complex customer issues and collaborate with relevant internal teams to ensure effective resolution.
Other responsibilities include supporting the onboarding of new customers and merchants in Nigeria and conducting customer surveys.
The successful candidate will also share customer feedback that can help improve products, processes, and services.
Customer information must be handled responsibly and in accordance with applicable privacy regulations and company policies.
How to Apply
Interested and qualified candidates should prepare an updated CV highlighting their education, customer support experience, communication skills, and relevant professional achievements.
Applicants should send their CV to the recruitment email address provided for this opportunity.
Email: oluwafemi@evernub.com
Location: Lagos, Nigeria
Work Arrangement: Onsite, shifts
Salary: ₦250,000–₦300,000 net monthly
Experience: 1–3 years
Application Deadline: 11 September 2026
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