About Brandlistry Ltd

Brandlistry Nigeria is a fast-growing health, wellness, and beauty ecommerce brand focused on providing products to customers through its online store and social media channels.

The company is scaling its operations and is seeking an experienced Ecommerce Customer Service Representative to manage customer interactions and help maintain a positive shopping experience.

The successful candidate will be responsible for handling customer inquiries, resolving order-related issues, and communicating with customers across the brand’s digital platforms.

This is not an entry-level position. Applicants must have hands-on experience providing customer service for an ecommerce brand, including order, return, and refund handling.

The position is offered on a full-time basis and is available to candidates based in Nigeria.

Benefits

Successful candidates will have the opportunity to work with a growing health, wellness, and beauty ecommerce business while gaining further experience in digital customer service.

The role provides an opportunity to develop practical skills in Shopify store management, customer communication, and ecommerce operations.

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Employees will also gain experience working with social media platforms and coordinating with operations teams to resolve delivery and logistics issues.

The position is designed to grow into a team lead role for the right candidate as the business and order volume continue to expand.

Requirements

Applicants should have a minimum of 3 years of ecommerce customer service experience, including hands-on experience handling orders, returns, refunds, and customer inquiries.

Direct experience using Shopify or a comparable ecommerce platform is required, with Shopify strongly preferred.

Candidates should also have experience managing customer messages on Instagram, Facebook, and/or WhatsApp Business for a brand.

The successful candidate must have excellent written English and be able to communicate clearly, warmly, and professionally as the voice of the brand.

Applicants should be based in Nigeria, have reliable internet access, and be able to work independently during standard weekday business hours.

The role requires a calm, solutions-first attitude, strong attention to detail, and the ability to handle customer complaints without becoming flustered.

Candidates should be able to track delivery issues, coordinate with operations teams, and proactively communicate shipping updates to customers.

Experience identifying recurring complaints and helping improve customer service processes, including FAQs, response templates, and escalation procedures, is also important.

How to Apply

Interested and qualified candidates should prepare an updated CV and a detailed application message highlighting their ecommerce customer service experience.

Applicants must answer every screening question in the application form. Incomplete or generic answers may result in rejection regardless of experience.

The application should demonstrate hands-on experience with Shopify or ecommerce platforms, social media customer service, and order-related support.

Applicants should also be prepared to provide a written response to a customer complaint scenario and explain how they have taken on additional responsibilities in previous roles.

Location: Remote

Job Type: Full-time

Pay: ₦200,000 – ₦230,000 per month

CLICK HERE TO APPLY

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