About Anakle
Anakle is a digital agency focused on creating engaging experiences for customers and delivering high-quality digital, marketing, and communications services.
The company aims to remain at the forefront of digital innovation while building strong and productive relationships with its clients.
Anakle is seeking a dedicated and experienced Client Service Executive to manage client accounts and support the efficient delivery of agency services.
The successful candidate will work closely with clients, internal teams, and senior account management staff to ensure projects are delivered smoothly, efficiently, and in line with agreed expectations.
This role involves client management, account coordination, business development, financial administration, reporting, and supporting effective internal workflows.
The position is based in Lagos and is offered on a permanent basis.
Benefits
Successful candidates will have the opportunity to work within a digital agency environment and gain valuable experience managing client accounts and delivering marketing and communications services.
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The role provides exposure to different areas of client servicing, account management, business development, and project coordination.
Employees will work closely with experienced Account Directors and Client Service Directors, providing opportunities to develop professional and account management skills.
The position also provides an opportunity to collaborate with professionals across different departments while contributing to digital and creative projects.
Candidates will gain practical experience managing workflows, preparing reports, coordinating projects, communicating with clients, and supporting business growth.
Responsibilities
The Client Service Executive will develop a strong understanding of clients’ businesses and maintain productive communication between clients and the agency.
The role involves maintaining close client relationships, assisting with service delivery, and coordinating agency services to ensure projects are completed smoothly and on time.
The successful candidate will also identify business growth opportunities, support portfolio growth, and provide recommendations and analyses to clients.
Financial responsibilities include ensuring client accounts are accurate and delivered on time, supporting timely payments, and collecting signed quotes and media schedules for budget updates.
The candidate will administer day-to-day activities, delegate administrative responsibilities where necessary, and ensure smooth internal workflows across projects.
They will also work with other departments to establish project timelines, pursue estimate approvals, and follow projects through production and final presentation.
Additional duties include maintaining work status reports, preparing contact reports within 48 hours after client meetings, and preparing monthly activity reports.
The successful candidate must also follow client service systems, business processes, departmental procedures, and the company’s Chase system.
Requirements
Applicants should have a Bachelor’s degree in Business Administration or an industry-related field.
Candidates should have 2–3 years of proven experience working as a client servicing executive within a marketing, advertising, or communications environment.
Applicants must be proficient in Microsoft Office, with strong skills in Excel, Word, and PowerPoint.
Experience articulating and writing Job Bags and media briefs is required.
The successful candidate should possess excellent interpersonal and communication skills, thorough administrative abilities, and strong coordination skills.
Candidates should also be able to work effectively with different teams, manage multiple responsibilities, take initiative, and maintain strong professional relationships.
How to Apply
Interested and qualified candidates should prepare an updated CV highlighting their educational qualifications, client servicing experience, communication skills, and relevant professional achievements.
Applicants should ensure that their application demonstrates experience in account management, client communication, project coordination, and marketing or advertising services.
The application should be submitted through the available online application platform.
Location: Lagos
Job Type: Permanent
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